IT Consulting You Can Trust With No Surprises
Step 1. Diagnose
During our first meeting, we will assess your current network, systems and hardware. By first gaining a good understanding of the overall structure of your business’s IT, we’re able to pinpoint the exact causes of the your problems.
Step 2. Fix
After the diagnosis we get to work on quickly solving your most immediate problem. Now that we know the state of your network, we go beyond simple ‘patch jobs’ that fall apart within weeks or months.
We address the core problem in a way that is tailored to your company’s unique needs, without pressuring you to buy unnecessary hardware or software. We keep the solution as simple as it can be, without sacrificing security or reliability.
Most IT consultants would stop here, after Step 2. In fact, we have a name for this model in our industry: we call it “break-fix”.
dig deep IT goes further by putting in place a low-cost preventative plan designed to lower your overall IT costs and save you thousands of dollars in lost business opportunities. We achieve this through our third and final step.
Step 3. Prevent
This Step 3 is what some companies call a Managed Services Plan, or an MSP. But really, what does that mean and how does it help you? At the center of step 3 are three core benefits:
Active Network Monitoring
Like a sentry standing guard in the night, Active Network Monitoring keeps a watchful eye on the status of your network. It checks the status of your backups, identifies security breaches, and ensures that your anti-virus software is up to date. Active Network Monitoring also identifies server issues (hardware or software) that could indicate an upcoming problem with something like your hard drive. Imagine knowing weeks in advance that a hard drive is on its way out. No more nasty surprises. For a more complete list of Active Network Monitoring safeguards click here.
Fast Remote Support Guarantee
When you have a problem, you need a solution — fast. As the minutes tick by, the cost to your business goes up. It’s for that reason that we have included this guarantee. If you contact us with a problem, we respond within 30 minutes and begin working on the problem within an hour.
Should you require onsite service, we schedule an appointment quickly for any business in the in the city of Chicago.
Now you can rest easy knowing that your IT consultant is only a quick phone call or email away — guaranteed.
Comprehensive Reports: Get Peace of Mind and Full Accountability
What is your IT service doing for you? Is your network healthy and operating well? Our 3-Step IT Relief Plan provides you with weekly and monthly reports to your email – all at no charge.
You’ll know what we’ve worked on, what needs upgrading, when your backups fail, if anti-virus software has updated, and much more. The reports are tailored to your needs and provide you with the data you’ll need should you choose to expand your business’s IT infrastructure. Learn more here.